Receiving positive feedback from clients is a great way to improve your ranking and visibility on Gallup Exchange. Clients you work with on Gallup Exchange can provide feedback through the site. Ultimately, this information helps your potential clients know more about you.
Your clients can provide feedback in two ways:
1). Star ratings
Star ratings are for specific packages. A client submits a star rating after completing a coaching session. Ratings can range between one and five stars; five stars is the highest rating. Your public profile will show your average star rating as well as a listing of all reviews submitted by your clients.
2). Written reviews
Clients can also submit reviews about your overall coaching. Our administrative team closely monitors these reviews, checking all submitted reviews for appropriate content and relevance to the coaching experience. As a coach, you also have the ability to respond to written feedback.
Gallup Exchange publishes both positive and negative client feedback, as long as it’s relevant to the client’s coaching experience. If you ever have questions or concerns about feedback you’ve received, or would like to know how to have feedback removed from your profile, you can contact Customer Support for assistance at 888-645-3327.
You can also manage your reviews and ratings by signing into your Gallup Exchange account.